I have the same problem as others, not being able to use Blur background though all the requirements are met. You should see the None and the Blur boxes but you have to click on the Download above them first to install the software. Well, glad it’s not just me but man I sure spent a lot of time looking for what they SAY should be an option! Well if diegol is correct, then, Zoom people, you need to be MUCH more specific about what Intel processors will work.
I was able to add photos to be used as virtual backgrounds but when I click on them or any of the standard virtual backgrounds that come with Zoom I get a message that says “Your device requires a green screen to support virtual backgrounds. If it’s not 6th or later, you will have to settle like me with pristine backgrounds or get yourself a green screen. To all of those having the same problem, check the processor’s generation. The system requires 6th generation i5 processor, and my MacBook has 5th generation. Well, I have finally found the cause, which unfortunately seems definite. I am also unable to set “blurred background” using latest version of Zoom v 5. I can’t find the blurred background option and I checked all the system and Zoom version requirements. I have looked for a solution in the Zoom community, upgraded Zoom, signed out, restarted the computer and the blurred option is still NOT available.Ĭan you help me? Thanks in advance. In some cases, I follow the directions to the point where I don’t have a tab or something that they say you should have. I HATE when that has to be done, but sometimes it is the only way Background Blur works perfectly with Google Meet!! Looks like it is down to putting both machines side by side and comparing settings line by line. Meanwhile, I have a different basic account on a PC at work, and there’s no trouble with backgrounds there. So there’s probably some little thing somewhere that I’m not finding that Zoom doesn’t like. Uninstalled and reinstalled, and that didn’t resolve it. I wonder if I just need to uninstall and reinstall the desktop app. It’s probably one little thing I’m overlooking, and I’m at the point that I’m just not finding it on my own. It is not part of an organization, and it does meet those system requirements. Because of the insightful feedback shared here on this community post, we were able to create a new support article that outlines how to troubleshoot when the Zoom blurred background option is not available. On behalf of the Zoom Community team, we wanted to thank you all for the helpful contributions made on this topic. And is your Zoom account part of an organization that may have disabled all kinds of Virtual backgrounds? View solution in original post.
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